This policy applies to consumer orders placed on wallmaison.com. Your mandatory rights under Belgian and European Union consumer law remain unaffected.

14-day right of withdrawal

Where the statutory right of withdrawal applies, you may notify us within 14 days from the day you receive the goods that you wish to withdraw from the purchase, without giving a reason.

To exercise this right, contact co*****@********on.com and provide your name, order number and the items concerned.

Exceptions

The statutory right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalised, in accordance with applicable law.

Return instructions

Please do not send a parcel before contacting us. When a physical return is authorised, the return address is:

Rue Gustave Schildknecht 2A
Laeken, Belgium

Damaged, defective or incorrect products

Contact us promptly with your order number and clear photographs. Where a product is confirmed to be damaged, defective or incorrect, we will provide the appropriate remedy required by applicable law.

Refunds

Approved refunds are issued through the original payment method. The time needed for the refund to appear may depend on the payment provider.